![]() Let’s look at the ITIL guiding principles in detail. Responding to change over following a plan Individuals and interactions over processes Agile shares many common themes with ITIL, as can be seen by the mapping of ITIL guiding principles to the Agile Manifesto. DevOps concentrates on the process of delivering software to live environments, with a focus on unifying technical operations and development. Agile is a timeboxed, flexible, and adaptive approach to IT work that allows for a rapid response to change, while promoting autonomy in development teams and close collaboration with customers. The ITIL guiding principles are reflected in other frameworks and standards such as Agile, DevOps, Lean and COBIT. They can therefore be adopted and adapted to suit any service management improvement, and are the “how” that can guide organizations in their work regardless of their own specific needs and circumstances. The guiding principles are universally applicable to practically any initiative, any size of organization or type of service provider and to all relationships with stakeholder groups. The 7 ITIL Guiding Principles are as follows:
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